Terms & Conditions

Orders
1 Can I change/cancel my order? Yes, you may change/cancel your order within 6 hours of the placement of the order as long as it is not yet dispatched. To do so, please get in touch with our Customer Delight Team on +91 9910980869 or at (info@saintgshoes.com) with your order details as soon as possible as orders are sometimes shipped immediately.
Shipping
1 Does Saint G. ship internationally? Yes, we ship internationally. Its Free Delivery Worldwide.
International – We have free shipping Worldwide. Further note, you will need to pay Customs Duty as per the duty structure of the country you reside in. Customs Duty will be at actuals, and you will need to pay the Customs Duty at the time you accept the order.
2 Is there an additional shipping charge? Within India – We have free shipping across India.
3 Is there a minimum order value to ship internationally? No. We do not have a minimum order value.
4 How long will it take for my order to reach me? Within New Delhi: Please allow 1-2 working days for the courier to be delivered
Metros: Please allow 3 to 4 working days.
Non-metros and Interiors: Please allow 4-8 working days for the courier to be delivered.
International: Please allow 5-8 working days for the courier to be delivered.
5 How do I Redeem my store credit / voucher? Enter your voucher code at the checkout and the voucher amount will automatically adjust and reflect against the total amount.
RETURNS
1 How do I know an item is eligible for return? With in india: We adopt a 30-DAY FREE RETURN/EXCHANGE policy as long as the returned products are unused, unwashed,and returned with all original packaging and tags. One products received source quality inspection is done the amount will be transferred to your account.
International: We offer the option of an exchange only within 24 to 48 hours of you receiving the order.
2 What abut my money? You will get a credit voucher for the whole amount you paid which is valid forever.
3 What if I receive a damaged product? We take utmost care in our Quality Control process and also during shipping all our orders. In a rare case, if you do receive a damaged/wrong product or an incomplete order, simply get in touch with us within 24 to 48 hours of receiving your order with pictures at (email) and we will take care of the rest.
4 Do you arrange reverse pickups? Within India: Yes, we have a free reverse-pickup service. Incase your pincode isn’t serviceable, you will need to courier the product back to us.
International: You will need to ship the products back to us at your cost.
5 What is the process to retuen a product? Contact our Customer Delight Team on +91 —- or at (Email) and we will do the rest.
PAYMENT
1 What payment methods can I use? We have a number of payment methods. Choose the one that is most convenient for you.
a. Online Payment via Credit or Debit We accept Visa, MasterCard and Maestro cards.
b. Cash on Delivery (COD)You can make the payment once the product reaches you. However, this service is avalaible only in within India.
International: We only accept online payments, via PayPal & Amex cards and only for certain countries. Contact our customer delight team on +91 9910980869 or at (info@saintgshoes.com) for further assistance.